At Artiva, we aim to deliver your handmade craft products promptly and securely. Below are the details of our shipping and delivery policies.
Shipping Policy
Shipping Rates and Methods:
Domestic Shipping: We offer various shipping options for deliveries within India. Free shipping across all over India
International Shipping: We ship to select international locations. Shipping rates and delivery times vary by destination and will be calculated at checkout.
Processing Time:
Order Processing: Orders are processed within 1 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
Custom Orders: Custom or personalized items may require additional processing time. Please refer to the product description for specific details.
Delivery Times
Estimated Delivery Times:
Domestic Shipping: 3 to 7 business days.
International Shipping: 7 to 10 business days, depending on the destination country.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.
Shipping Confirmation and Tracking
Shipping Confirmation:
Once your order is shipped, you will receive a shipping confirmation email with tracking information.
Tracking Your Order:
You can track your order using the tracking number provided in the shipping confirmation email. Visit the carrier’s website and enter the tracking number to view the status of your shipment.
Shipping Restrictions
PO Boxes and APO/FPO Addresses:
We do not ship to PO Boxes or APO/FPO addresses. Please provide a physical address for delivery.
Customs, Duties, and Taxes
International Orders:
International orders may be subject to customs duties, taxes, and import fees, which are not included in the total price at checkout. These charges are the responsibility of the recipient and vary by country.
Please check with your country’s customs office for more information on potential charges.
Delivery Issues
Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact us at cc@artiva.in within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
Incorrect Address:
Ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you realize that you have entered the wrong address, please contact us immediately at cc@artiva.in.
Contact Us
If you have any questions or concerns about our shipping and delivery policies, please contact us:
