At Artiva, we strive to ensure your complete satisfaction with our handmade craft products. If for any reason you are not entirely satisfied with your purchase, we’re here to help.
Cancellation Policy
Order Cancellations:
Before Shipment: If you wish to cancel your order, please contact us as soon as possible at cc@artiva.in or [Your Phone Number]. If the order has not yet been shipped, we will process the cancellation and issue a full refund.
After Shipment: If your order has already been shipped, we are unable to cancel it. In this case, please refer to our Return Policy for instructions on how to return the item.
Return and Refund Policy
Returns:
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Time Frame: You have 3 days from the date of delivery to return the item.
Non-Returnable Items: Certain items, such as personalized or custom-made products, are not eligible for returns.
How to Return:
Contact Us: Email us at cc@artiva.in with your order number and reason for return.
Approval: Once your return is approved, we will schedule the return.
Shipping: Pack the item securely and ship it to the address provided. You are responsible for the return shipping costs.
Refunds:
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approval: If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: Please allow [number] days for the refund to be processed and reflected in your account.
Damaged or Defective Items
Report Damage:
Time Frame: If you receive a damaged or defective item, please contact us within [number] days of receiving the item.
Evidence: Provide photos of the damaged or defective item along with your order number in your email to cc@artiva.in
Resolution:
Replacement or Refund: Depending on the situation, we will offer a replacement item or a full refund, including any shipping costs incurred.
Exchanges
Exchange Policy:
Eligibility: Exchanges are subject to the availability of the desired item.
Process: Contact us at cc@artiva.in with your order number and details of the item you wish to exchange.
Shipping: We will be responsible for the return shipping costs of the original item and the shipping costs of the exchanged item.
Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us:
